Frequently Asked Questions

Get answers to common questions about New Membership Clients.

Sign up online or at the salon; we'll set up your recurring monthly payment and schedule your first consultation. New members receive a custom shade consultation at their first visit to ensure optimal results before regular unlimited appointments begin.

Yes - the plan provides unlimited custom spray tans throughout the month. We recommend spacing appointments to maintain skin health and tan longevity; technicians may advise timing based on your exfoliation, lifestyle, and preferred darkness to keep your glow even and natural.

Yes - cancel or pause by emailing our support team. Please allow processing time; cancellations stop future charges but generally do not prorate the current month. We'll confirm receipt and termination date via email and can help schedule a final appointment if needed.

Most clients qualify, but we recommend a patch test for sensitive skin and disclosure of medical conditions or medications affecting skin. Pregnant or nursing clients should consult their physician. Our team will advise suitability during sign-up and offer alternative options if needed.

You'll see immediate bronzing after the session, with full development over 6-12 hours depending on formula. Follow aftercare instructions - avoid showering or sweating for the recommended time - for the most even, long-lasting color and optimal fade between sessions.

Please notify us as soon as possible; late arrivals may receive a shortened session to accommodate other clients. Missed appointments should be rescheduled - unlimited membership allows flexibility, but repeated no-shows may lead to restrictions. We'll explain our clinic's late and no-show policy when you enroll.